Refund policy
Policies for Chick Orders
• Chicks are local pickup ONLY.
• There is a minimum of 3 chicks per order. All orders with less than 3 chicks will be void.
• There will be no refunds after chicks are picked up. All chicks will be sold alive and healthy. We are not liable for chicks once they leave our hands. There will be no refunds issued for gender.
• Chicks are sold as straight run and are not sexed. Please plan accordingly for the possibility of roosters.
• Once you have been notified to pickup chicks, we will hold them for an additional 48 hours. If you have not picked them up by this time frame we have the right to sell your chicks to someone else and refunds will not be issued.
• We cannot accommodate large bulk orders. We are a small backyard farm and have a limited number of eggs. Order maximums are determined by the owner based on availability. Please reach out to us through social media or email us at foxlakechickensga@gmail.com with questions.
• There are no guarantees on egg color or breed characteristics for any of our poultry.
• We do not vaccinate our chicks.
• There will be no advance orders for chicks. They are sold first come first serve when the website is updated.
• To stay in the know about website updates, we will make a post on our Facebook or our Instagram stories.
Policies for Hatching Egg Orders
• All orders are on a pre-order basis and we will contact you to arrange pickup once it is your turn in line.
• There will be NO refunds issued after 24 hours of the order being placed.
• Shipping is an additional charge based on quantity, weight, and destination. This cost helps cover shipping AND all the materials necessary so your eggs arrive in the best condition possible.
• We do not sell less than a half dozen (6 eggs) per order.
• We cannot accommodate large bulk orders. We are a small backyard farm and have a limited number of eggs. Order maximums are determined by the owner based on availability.
• Mystery dozens are extra eggs we have that week and cannot be breed specific based off customer preference.
• Shipping hatching eggs is a risky endeavor. At Fox Lake, we do everything we can do ensure safe travel for every egg that leaves our farm. However, we cannot be liable for anything that happens to eggs once they are placed in the care of the postal service (USPS, FedEx, UPS, etc.).
• We cannot guarantee specific hatch rates. We test fertility often at the farm but we cannot be held responsible for the ways in which others incubate and/or hatch their eggs after purchase. Please use our best practices guide as a reference but note that all climates are different.
• As always, there are always possibilities for roosters when purchasing hatching eggs and arrangements will need to be made by the customer to accommodate to those.
• If purchasing more than 1 dozen hatching eggs, please select the "If more than 1 dozen please select this" shipping option at checkout. Otherwise, you will be sent an invoice for the difference in shipping and your order will not ship until it has been paid.
• If you have dates you wish not to receive your eggs or a specified month you would prefer them to ship, please email us at foxlakechickensga@gmail.com. Remember, this is a request and cannot always be fulfilled but we will do our best.
• Hatching eggs can be shipped via FedEx or UPS if you prefer. However, these requests need to be sent to us through our email at foxlakechickensga@gmail.com. You will be sent an invoice for any additional amounts for using these services and eggs will not be shipped until the invoice has been paid.
• We do not ship additional eggs when they have been damaged by the shipping carrier. As stated above, we do our very best to ensure safe travel and delivery but this is an assumed risk with shipped eggs.
For any questions regarding policies, shipping, availability, order maximums, etc. please contact us at foxlakechickensga@gmail.com or through the contact tab on our website.